Thursday, July 21, 2011
The Customer Is King
Occassionally, it doesn't go so well.
Except it's not. It won't run, there are errors and all in all; it's a total shambles.
OK, I thought. A quick note to their support team, to find out what can be done.
I got their standard response.
Another note was sent; with a bit more information.
I have now sent an email everyday for 3 days, with absolutely no response. Zero. Nada. Nothing.
What do I do? I'm at a loss. I know that BlackBerry won't be bothered, simply because it's not their software.
I do know one thing. I won't be buying anything else from that software company again.
And - if I don't hear something soon, I'll happily broadcast their name here, on Facebook and Twitter.
Customer service obviously means very little to them.
I am obviously not a king!
Have you ever suffered bad customer service with an online store? Was it resolved to your satisfaction?